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Support & Downloads
Before Contacting Silex
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The Silex Support Center provides assistance to solve problems so that users can use the product comfortably.
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| Before you contact Silex, please confirm the following. |
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1. About the product |
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Model name and the serial number (serial number on the product or Ethernet address) |
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Firmware and software version |
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| 2. Hardware environment |
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Printer manufacturer and model name (if you are using a print server) |
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Manufacturer and model name for network devices other than Silex products, such as a router or HUB |
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Type of device, manufacturer and model name of peripheral products other than Silex products, such as a PC card |
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| 3. Software environment |
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Operating system of your PC and its version |
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Name of the application which seems to be related to your problem and its version |
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| 4. The trouble you are experiencing |
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How the trouble occurred and the current situation of the trouble |
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What is displayed on the screen (if an error message is displayed, check the contents of the message) |
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Has the same trouble occurred before or does it happen continuously? |
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| Contact us via email |
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In order to solve your problem smoothly, email us as much detail as possible regarding items 1 - 4 mentioned above. For technical inquiries, contact us at support@silexamerica.com
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| Contact us via telephone or FAX |
Call or fax SIlex after confirming items 1-4 mentioned above.
Hours of Operation: Monday-Friday 8:00am-5:00pm MST
Phone: US toll free: (866) 765-8761, International: 1 (801) 748 - 1199, Fax: 1 (801) 748-0730
Email: Tech support: support@silexamerica.com, Other inquiries: contact@silexamerica.com
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Support and Downloads 
