silex America | Common Problems

Common Problems

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Common Problems

The product does not work properly! Our customers inquire about various problems every day. These problems can be solved with a little change to the configuration or environment. When you are experiencing difficulties, please verify the following items from 1 through 8.

Troubleshooting

1. Is the product turned on?

The AC adapter may be unplugged, or extension power cord may not be plugged properly. Verify that all cables are plugged properly.

2. Is the network cable or USB cable connected properly?

The network (LAN) cable or USB cable may be unplugged or have bad contacts. Verify the cable connections.

3. Is your PC connected to a network?

If your PC is networked to LAN, try to see if your PC is connected to other network PCs or if you can browse the Internet. Verify that the network is working properly.

4. Are the Link LEDs of the product and Ethernet hub turned on?

If the Link LED of the product is not turned on, the product may not be connected properly. Exchange network cables or verify the connection.

5. Is the network cable broken?

The network cables used for a network may be broken. Particularly, the cables put on the floor in an office have higher possibility of damage. Verify the network cables.

6. Is the Ethernet HUB working properly?

Verify that the port on the HUB is working properly.

7. Did you install software right before your trouble occurred?

he software installed before the trouble occurred may be causing a problem. Delete the software you have installed and re-install the software.

8. Does the same problem occur after rebooting your PC?

Rebooting the PC may solve the problem. Verify the product operation after rebooting the PC.

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