| Q. |
I cannot discover the product with the configuration utility. |
| A. |
Check the following to identify the cause of problem.
[Check the connected network device]
There may be defective equipment between the client PC running the configuration utility and the product.
->Check the proper operation of the LINK LED / power LED of HUB and/or Router.
->If a problem is observed, there may be a defective cable or device. Change the power cable, network cable or the connected device (ex HUB) and see if the problem continues.
[Check the product LED]
->Check to see if the green LED (10/100 BASE networking) of the product is on. (not blinking)
->Check the irregular blinking of orange LED (STAT, STATUS)
->If the LEDs are not operating properly, ensure each cable connection.
->If the problem still continues, replace either the power cable, network cable or the connected device (ex HUB) and see if the problem continues.
[Check if the product and PC network segment]
The product and the client PC running the configuration utility must be in the same segment.
->Be sure to setup both in the same segment without a router when installing the product in your environment for the first time.
->If there is no router involved, be sure to assign an IP address for the product and the PC within a same segment.
[Check if the PC running the configuration utility has an IP address assigned]
->Verify the PC's network setting via Network properties, or using "ipconfig" command.
->If the PC does not have an IP address, configure an IP address.
[Check if there is any router or DHCP server that can assign IP addresses automatically]
->The automatic process may have assigned an IP address to the product with which the network communication cannot be established with the PC.
->Configure IP addresses in the same local environment where the router or server does not exist when installing the product for the first time.
[Check if there is any security software function such as firewall in the server or other network device]
->The security software function may be interrupting network communication with the product. Disable the function to see if the problem continues.
[The product being installed has previous setting information]
->Initialize the product to factory default and conduct the configuration.
* Refer to Q29 about "How do I initialize a parameter of the product?"
[The product has not restarted yet]
->It takes about 30 seconds to boot the product after powering the product.
->Wait for the 30 seconds and try the configuration again.
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| Q. |
I cannot communicate with the product during installation. |
| A. |
Check the following to identify the cause of problem.
[Check if the product and PC's network segment]
The product and the client PC running the configuration utility must be in the same segment.
->The product and the client PC running the configuration utility must be in the same segment.
->If there is no router involved, be sure to assign an IP address for the product and the PC within a same segment.
[Check if the PC running the configuration utility has an IP address assigned]
->Verify the PC's network setting via Network properties, or using "ipconfig" command.
->If the PC does not have an IP address, configure an IP address.
[Check if there is any router or DHCP server that can assign IP addresses automatically]
->The automatic process may have assigned an IP address to the product with which the network communication cannot be established with the PC.
->Configure IP addresses in the same local environment where the router or server does not exist when installing the product for the first time.
[The product being installed has previous setting information]
->Initialize the product to factory default and conduct the configuration.
* Refer to Q26 for the procedure to initialize the product to factory default
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| Q. |
The "ping" command is valid, but I cannot print. |
| A. |
Check the following to identify the cause of the problem.
[There may be another device assigned with the same IP address, which may be responding to the "ping " command]
->Check the IP address in "arp -a" command, after send to "ping" command.
->Check the IP address of the devices on your network. If you find the duplicate IP addresses, assign a different IP address to one of the devices.
TIP"arp -a"To verify if this is the case, after you send the "ping" command, issue "arp -a" command, then, check the arp table to see if the target device has a proper combination of the IP address and Ethernet Address. If there is a duplicated IP address exists, in the "arp" table there will be an unmatched combination of the Ethernet address and associated IP addresses.
[Your printer driver on your PC may not be properly installed]
->Check the printer driver version and/or installation status.
->If a printer port has not been assigned to the product, be sure to use appropriate utility for the product such as the "PRICOM-Print" to create a printing port.
[Check if there is any security software function such as firewall in the server or other network device]
->The security software function may be interrupting network communication with the product. Disable the function to see if the problem continues.
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| Q. |
I have an occasional problem to print. |
| A. |
Check the following to identify the cause of problem.
[Check if there is any router or DHCP server that can assign IP addresses automatically]
->The automatic process may have assigned an IP address to the product with which the network communication cannot be established with the PC.
->Configure IP addresses in the same local environment where the router or server does not exist when installing the product for the first time.
[There may be another device assigned with the same IP address, which may be responding to the "ping " command]
->Check the IP address in "arp -a" command, after send to "ping" command.
->Check the IP address of the devices on your network. If you find the duplicate IP addresses, assign a different IP address to one of the devices.
TIP"arp -a"To verify if this is the case, after you send the "ping" command, issue "arp -a" command, then, check the arp table to see if the target device has a proper combination of the IP address and Ethernet Address. If there is a duplicated IP address exists, in the "arp" table there will be an unmatched combination of the Ethernet address and associated IP addresses.
[Check if there is any security software function such as firewall in the server or other network device]
->The security software function may be interrupting network communication with the product. Disable the function to see if the problem continues.
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| Q. |
Suddenly my print server stopped printing. |
| A. |
Check the following to identify the cause of problem.
[Check if there is any router or DHCP server that can assign IP addresses automatically]
->The automatic process may have assigned an IP address to the product with which the network communication cannot be established with the PC.
->Check the IP address of the devices on your network. If you find the duplicate IP addresses, assign a different IP address to one of the devices.
[There may be another device assigned with the same IP address, which may be responding to the "ping " command]
->Check the IP address in "arp -a" command, after send to "ping" command.
->Check the IP address of the devices on your network. If you find the duplicate IP addresses, assign a different IP address to one of the devices.
TIP"arp -a"To verify if this is the case, after you send the "ping" command, issue "arp -a" command, then, check the arp table to see if the target device has a proper combination of the IP address and Ethernet Address. If there is a duplicated IP address exists, in the "arp" table there will be an unmatched combination of the Ethernet address and associated IP addresses.
[Check if there is any security software function such as firewall in the server or other network device]
->The security software function may be interrupting network communication with the product. Disable the function to see if the problem continues.
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| Q. |
A different IP address is assigned every time the product is booted. |
| A. |
There may be router or server with DHCP or RARP function in your network. Check the DHCP server to see if the following solves the problem.
Assign an IP address to the product in an environment without a router or server using only a HUB.
->Know the range of IP addresses that your DHCP server assigns.
->Be sure to assign an IP address for the product from the DHCP assignable range, but the address must be in the same segment.
->Disable DHCP/BOOTP/RARP protocols.
Ex)In the case where the DHCP server assigns a range between 192.168.0.2 - 192.168.0.32, use any of the IP addresses between 192.168.0.33 - 192.168.0.254 for the product, such as 192.168.0.35.
* Do not assign a duplicate IP address for another device.
* It is recommended not to use 192.168.0.1 or 192.168.0.254, because the DHCP server may have this address.
2)Register the IP address of PRICOM in the DHCP server
->Register the IP address of the product in the DHCP server.
->For detailed configuration, refer to the DHCP server manual.
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| Q. |
The product is initialized to factory default every time the product is booted. |
| A. |
->The factory default function of our product may be enabled Ensure that DIP switch2 is OFF. (Only for products with DIP switches function)
->The product configuration may not have been completed properly. Typically the product setup information is not properly registered if you canceled the setup while transferring the configuration data to the product, and if you experienced a network stoppage problem during the setup. Please retry the setup procedure one more time.
To complete the setup, the configuration parameters must be written to the product. If you attempted to configure an IP address by using "arp" or "ping" command, or via "IP address configuration" in the setup utility, the setup configuration may not have been written to the product properly. After you configure the product with the setup utility or telnet command, ensure to re-start the print server.
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| Q. |
The print data is garbled. |
| A. |
->If you are using standard TCP/IP printing in Windows2000/XP environment, ensure that you have checked the parameter "LPR Byte Counting Enabled"
->You may be using the wrong printer driver. Reset the printer, and use the proper printer driver. Try to print again.
->The printer driver information may be corrupted. Uninstall the printer driver, restart the PC, install the latest printer driver, then try to print again.
->The printer may have part of an unfinished print job left in memory. Cancel the print job from the client PC, reset the product and then reset the printer to clear the data, try to print again |
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| Q. |
The dial-up screen is activated when I attempt to print. |
| A. |
[PC's specification]
By specification of a using PC, when you print, Dial-up dialog sometime pop-up.
-> This should occur only for the first printing after the PC is activated. By canceling the Dial up dialogue box you should be able to avoid activating the dialogue box again from the next printing.. |
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| Q. |
I cannot print a self-diagnostic report. |
| A. |
[Parallel port setting]
-> There may be problems parallel port setting.
-> Change the configuration of printerI/F for the AUTO or port configure fitting printer port.
[The printer may not have its own font in the printer]
The self-diagnostic and configuration report function is only available for printers with an internal font.
[Setting process]
You may be wrong setting process.(only Technical support ed DIP switch) Make sure that following process
(1)Turn on the DIP switch3 while printer is being power off
(2)Power on the product (Plug in the AC adapter to the product's power tap)
(3)Power on the printer
(4)A self-diagnostic report and status report are printed
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| Q. |
I cannot print on Windows environment. |
| A. |
There may be a problem either with client PC setup, printer setup or network environment. Verify the cause of the problem by sending the "ping" command.
->If you are receiving a reply to the "ping" command, refer to Q9.
->If you are NOT receiving a reply to the "ping" command, refer to Q7. |
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| Q. |
I cannot discover the product in "Work group" of the Windows. |
| A. |
Check the following to identify the cause of problem.
[Check the connected network device]
There may be defective equipment between the client PC running the configuration utility and the product.
-> Check the proper operation of the LINK LED / power LED of HUB and/or Router.
-> If a problem is observed, there may be a defective cable or device. Change the power cable, network cable or the connected device (ex HUB) and see if the problem continues.
[Check the product LED]
-> Check to see if the green LED (10/100 BASE networking) of the product is on. (not blinking)
-> Check the irregular blinking of orange LED (STAT, STATUS)
-> If the LEDs are not operating properly, ensure each cable connection.
-> If the problem still continues, replace either the power cable, network cable or the connected device (ex HUB) and see if the problem continues.
[The product has not restarted yet]
-> It takes about 30 seconds to boot the product after powering the product.
-> Wait for the 30 seconds and try the configuration again.
[NetBEUI setting for PC]
->You should setup to use the NetBEUI protocol for your PC.
[NetBEUI setting for product]
->You should setup to use the NetBEUI protocol for the products.
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| Q. |
Where can I find the product manual? |
| A. |
Our product's manual is online format in CD-ROM. The CD-ROM insert to the PC and menu boot. When you choose the "Manual" or "online manual" icon, you can read the manual. If your PC has not installed an Acrobat Reader yet, it is installed automatically
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| Q. |
What should I know when I want to use the product with a Cable/DSL router? |
| A. |
[When using the product with a fixed IP address]
->Know the range of IP addresses, the range that your DHCP server assigns.
->Ensure to assign an IP address for the product out of the DHCP assignable range, but the address must be in the same segment on the network.
-/Disable DHCP/BOOTP/RARP protocol.
Ex) In the case DHCP server assigns for a range between 192.168.0.2 - 192.168.0.32, use any one IP address between 192.168.0.33 - 192.168.0.254 for the product.
* Do not assign a duplicate IP address for another device.
* Know that the DHCP server may have 192.168.0.1 or 192.168.0.254.
[When using the product with an IP address assigned by DHCP server automatically]
->Register the IP address of the product in the DHCP server.
->For detailed configuration, refer to the DHCP server manual.
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| Q. |
What should I know setting an IP address? |
| A. |
The product and client PC must be located in the same physical network segment. Be sure that it is not connected physically over a router.
Ensure the following requirements are met in order to do the configuration.
->The product must be initialized to factory default in order to assign an IP address.
->The IP address assigned to the product should not be duplicated in the network.
->The IP address assigned to the products should be in the same segment as the client PC running the setup utility.
Ex) If your PC's IP address is 192.168.0.xx, you should assign another IP address for the product, which has not been used for any other network device.
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| Q. |
How do I setup to print on the Windows environment? |
| A. |
(1) Check the physical connection and that each related network device is powered on.
(2) Decide the IP address to assign prior to setup.
* Refer to Q21"What should I know setting an IP address?". "
(3) Install onto the client PC the configuration utility and/or the PRICOM print client software bundled in CD-ROM by following setup wizard, and then create a network print port.
(4) Install the printer driver.
*Select the print port that you created in step3) when asked during the installation.
(5) Use the print test function to ensure successful completion of the setup.
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| Q. |
Scanner function is not supported after installing Windows XP SP2. |
| A. |
PRICOM USB Utility to share a scanner may be blocked by Windows firewall.
Follow the procedures below, and add the application and the port to be used in the list of exceptions.
[Add an application to the list of exceptions]
-Click "start" - "Control Panel" - "Security Center," and activate "Windows Firewall."
-Select the "Exceptions" tab, and click "Add Program." Select "PRICOM USB Utility" from the list, and click "OK."
[Add a port to be used to the list of exceptions]
-Select "Add port" from "Exceptions" tab. Enter any name for "Name."
-Enter "19540" for "Port number."
-Select "UDP," and click OK. The procedure to add the port to the list of exceptions is now complete.
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| Q. |
The devices in another network segment (beyond a router) cannot be searched when the operating system is updated to Windows XP SP2. |
| A. |
Windows XP SP2 firewall function may disable the communication to another segment (beyond a router).
Disable the firewall function when searching the device in another segment.
How to disable the firewall function
-Click "start" - "Control Panel" - "Security Center," and activate "Windows Firewall."
-Select "Off (not recommended)" from the "General" tab, and click "OK."
Enable the firewall function after searching a device.
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| Q. |
PRICOM cannot be initially configured in Windows XP SP2 environment. |
| A. |
Target PRICOM may not be searched by the configuration utility for initial configuration.
Windows XP SP2 firewall function may disable the communication to search the target PRICOM.
Disable the firewall function only when configuring the PRICOM.
How to disable the firewall function
-Click "start" - "Control Panel" - "Security Center," and activate "Windows Firewall."
-Select "Off (not recommended)" from the "General" tab, and click "OK."
* Change the firewall configuration to "On (recommended)" after searching the PRICOM.
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| Q. |
What is the default user name and password for telnet, webinterface etc.? |
| A. |
The default user name is "root" (without ").
There is no password set, so just leave the field blank.
If you device does not work with this setting please reset it to factory default.
User name is always "root". |
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| Q. |
I can not use the Canon application to scan. |
| A. |
Please make sure that the printer is installed on a port named USB00 + a number + possible description (for example USB007silex).
You can not rename the CX-port, please delete it and create a new port, the last step will be to assign a name. |
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| Q. |
How can I use the fax of my Canon MFP on my C-6700WG? |
| A. |
You need to connect in SX-VL to use the fax function.
The fax might get detected as a printer, please go to properties, advanced and switch the drivers from printer to fax. |
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| Q. |
My device is not discovered in the setup. |
| A. |
Please make sure that there is no firewall blocking the broadcast packets.
It does NOT work to enter the MAC address of the device manually to the fields in the upper part of the window if the device is not detected automatically.
You can also skip this part of the setup and configure your print server with the webinterface if you already know the IP (from the DHCP log for example). |
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