In addition to great products, Silex also provides great support.  Our capabilities include:

• Free technical support
  
• Driver support and development options
  
• Custom hardware and firmware development
  

OEM Support -- A Key Silex Advantage!

Great products alone can’t make your project successful – you also need great support.  With over 30 years of experience in working with major OEMs throughout the world, we know exactly what it takes to produce a successful product.  We also have extensive wireless expertise with such technologies as:

• 802.11.  Silex is a member of the Wi-Fi Alliance, and 802.11 is our primary area of wireless expertise.
• Ultra-Wideband (UWB) and Wireless USB.  Silex first demonstrated UWB technology at the CES show in 2005, and we will be using UWB and Wireless USB technology in our future products.
  
• Bluetooth.  As a pioneer in Bluetooth technology, we developed our own Bluetooth protocol stack as well as several hardware products.

Our OEM support capabilities include: 

• Free technical support.  If you need help configuring our products and making them work on your network, just give us a call or send us an E-mail.  One of our expert technical support representatives will guide you through the process and answer any questions you might have.
• Free software and firmware maintenance updates.  Our software and firmware updates are generally free.  You simply download them from the Support section of our website, with no need for an annual maintenance contract.  Occasionally we will come out with a major software or firmware product enhancement that is an extra cost option, but you are never obligated to purchase such an enhancement.
• Driver porting and development. If you need support in developing your own driver, or if you want us to develop a driver for you, we can provide these capabilities on a fixed price or time and materials basis.
• Custom hardware. We can modify our existing hardware to meet your requirements through such capabilities as private labeling, special enclosures, and custom form factors.  Or for high volume customers, we can even design a totally new product from scratch.  Any of these options can be done on a fixed price or time and materials basis.
• Custom firmware. We can also modify our existing firmware to meet your specific requirements on a fixed price or time and materials basis.
• Manufacturing support.  Manufacturing issues are often overlooked during the product development process.  Silex is an expert in manufacturing, with a state-of-the-art high-volume ISO 9001:2000 facility in Japan.  So we can help you with your manufacturing process with solutions ranging from custom barcode labels to full turnkey ready-to-ship products.

 Want More Information?

To get information or pricing on the Silex support options, please contact us at 801-748-1199 or sales@silexamerica.com.