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Q. |
I cannot discover the product with the configuration utility. |
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A. |
Check the following to identify the cause of problem.
[Check the connected network device]
There may be defective equipment between the client PC running the configuration utility and the product.
->Check the proper operation of the LINK LED / power LED of HUB and/or Router.
->If a problem is observed, there may be a defective cable or device. Change the power cable, network cable or the connected device (ex HUB) and see if the problem continues.
[Check the product LED]
->Check to see if the green LED (10/100 BASE networking) of the product is on. (not blinking)
->Check the irregular blinking of orange LED (STAT, STATUS)
->If the LEDs are not operating properly, ensure each cable connection.
->If the problem still continues, replace either the power cable, network cable or the connected device (ex HUB) and see if the problem continues.
[Check if the PC running the configuration utility has an IP address assigned]
->Verify the PC's network setting via Network properties, or using "ipconfig" command.
->If the PC does not have an IP address, configure an IP address.
[Check if there is any router or DHCP server that can assign IP addresses automatically]
->The automatic process may have assigned an IP address to the product with which the network communication cannot be established with the PC.
->Configure IP addresses in the same local environment where the router or server does not exist when installing the product for the first time.
[Check if there is any security software function such as firewall in the server or other network device]
->The security software function may be interrupting network communication with the product. Disable the function to see if the problem continues.
[The product being installed has previous setting information]
->Initialize the product to factory default and conduct the configuration.
* Refer to Question about "How do I initialize a parameter of the product?"
[The product has not restarted yet]
->It takes about 30 seconds to boot the product after powering the product.
->Wait for the 30 seconds and try the configuration again.
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Q. |
I cannot communicate with the product during installation. (Communication error message is indicated.) |
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A. |
Check the following to identify the cause of problem.
[Check if the product and PC's network segment]
The product and the client PC running the configuration utility must be in the same segment.
->The product and the client PC running the configuration utility must be in the same segment.
->If there is no router involved, be sure to assign an IP address for the product and the PC within a same segment.
[Check if the PC running the configuration utility has an IP address assigned]
->Verify the PC's network setting via Network properties, or using "ipconfig" command.
->If the PC does not have an IP address, configure an IP address.
[Check if there is any router or DHCP server that can assign IP addresses automatically]
->The automatic process may have assigned an IP address to the product with which the network communication cannot be established with the PC.
->Configure IP addresses in the same local environment where the router or server does not exist when installing the product for the first time.
[The product being installed has previous setting information]
->Initialize the product to factory default and conduct the configuration.
* Refer to Question about "How do I initialize a parameter of the product?" |
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Q. |
The "ping" command is valid, but I cannot print. |
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A. |
Check the following to identify the cause of the problem.
[There may be another device assigned with the same IP address, which may be responding to the "ping " command]
->Check the IP address in "arp -a" command, after send to "ping" command.
->Check the IP address of the devices on your network. If you find the duplicate IP addresses, assign a different IP address to one of the devices.
TIP"arp -a"To verify if this is the case, after you send the "ping" command, issue "arp -a" command, then, check the arp table to see if the target device has a proper combination of the IP address and Ethernet Address. If there is a duplicated IP address exists, in the "arp" table there will be an unmatched combination of the Ethernet address and associated IP addresses.
[Your printer driver on your PC may not be properly installed]
->Check the printer driver version and/or installation status.
->If a printer port has not been assigned to the product, be sure to use appropriate utility for the product such as the "PRICOM-Print" to create a printing port.
[Check if there is any security software function such as firewall in the server or other network device]
->The security software function may be interrupting network communication with the product. Disable the function to see if the problem continues.
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Q. |
I have an occasional problem to print. |
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A. |
Check the following to identify the cause of problem.
[Check if there is any router or DHCP server that can assign IP addresses automatically]
->The automatic process may have assigned an IP address to the product with which the network communication cannot be established with the PC.
->Configure IP addresses in the same local environment where the router or server does not exist when installing the product for the first time.
[There may be another device assigned with the same IP address, which may be responding to the "ping " command]
->Check the IP address in "arp -a" command, after send to "ping" command.
->Check the IP address of the devices on your network. If you find the duplicate IP addresses, assign a different IP address to one of the devices.
TIP"arp -a"To verify if this is the case, after you send the "ping" command, issue "arp -a" command, then, check the arp table to see if the target device has a proper combination of the IP address and Ethernet Address. If there is a duplicated IP address exists, in the "arp" table there will be an unmatched combination of the Ethernet address and associated IP addresses.
[Check if there is any security software function such as firewall in the server or other network device]
->The security software function may be interrupting network communication with the product. Disable the function to see if the problem continues.
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Q. |
Suddenly my print server stopped printing. |
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A. |
Check the following to identify the cause of problem.
[Check if there is any router or DHCP server that can assign IP addresses automatically]
->The automatic process may have assigned an IP address to the product with which the network communication cannot be established with the PC.
->Check the IP address of the devices on your network. If you find the duplicate IP addresses, assign a different IP address to one of the devices.
[There may be another device assigned with the same IP address, which may be responding to the "ping " command]
->Check the IP address in "arp -a" command, after send to "ping" command.
->Check the IP address of the devices on your network. If you find the duplicate IP addresses, assign a different IP address to one of the devices.
TIP"arp -a"To verify if this is the case, after you send the "ping" command, issue "arp -a" command, then, check the arp table to see if the target device has a proper combination of the IP address and Ethernet Address. If there is a duplicated IP address exists, in the "arp" table there will be an unmatched combination of the Ethernet address and associated IP addresses.
[Check if there is any security software function such as firewall in the server or other network device]
->The security software function may be interrupting network communication with the product. Disable the function to see if the problem continues.
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Q. |
Display the error window screen when I print |
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A. |
For JC-Print error window]
There may be another device assigned with the same IP address, which may be responding to the "ping " command .
->Check the IP address in "arp -a" command, after send to "ping" command.
->Check the IP address of the devices on your network. If you find the duplicate IP addresses, assign a different IP address to one of the devices.
[For Write Error]
It may be restriction about NetBIOS over TCP/IP for printing.
-> There are the restriction not to print from multiple client PC simultaneously in NetBEUI or NetBIOS over TCP/IP and in the case of print multiple job.
[For bi-directional]
The printer driver's configure may be bi-derectional may be enable.
-> Please open the properties of printer driver, and then change the configure that do not use bi-directional.
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Q. |
I cannot share a USB scanner . |
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A. |
- Windows 2000/XP/2003 is required for sharing a USB scanner.
- This product can connect only one USB scanner.
- Is the USB scanner powered up? |
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Q. |
A USB storage device is not sharable. |
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A. |
- To share a USB storage device, you must use Windows.
- This product can support one USB storage device. Verify that only device is
connected.
- Is the USB storage device powered up? |
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Q. |
A different IP address is assigned every time the product is booted |
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A. |
There may be router or server with DHCP or RARP function in your network. Check the DHCP server to see if the following solves the problem.
(1)Assign an IP address to the product in an environment without a router or server using only a HUB. ->Know the range of IP addresses that your DHCP server assigns.
->Be sure to assign an IP address for the product from the DHCP assignable range, but the address must be in the same segment.
->Disable DHCP/BOOTP/RARP protocols.
Ex)In the case where the DHCP server assigns a range between 192.168.0.2 - 192.168.0.32, use any of the IP addresses between 192.168.0.33 - 192.168.0.254 for the product, such as 192.168.0.35.
*Do not assign a duplicate IP address for another device
*It is recommended not to use 192.168.0.1 or 192.168.0.254, because the DHCP server may have this address.
(2)Register the IP address of PRICOM in the DHCP server.
->Register the IP address of the product in the DHCP server.
->For detailed configuration, refer to the DHCP server manual.
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Q. |
The product is initialized to factory default every time the product is booted. |
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A. |
->The factory default function of our product may be enabled Ensure that DIP switch2 is OFF. (Only for products with DIP switches function)
->The product configuration may not have been completed properly. Typically the product setup information is not properly registered if you canceled the setup while transferring the configuration data to the product, and if you experienced a network stoppage problem during the setup. Please retry the setup procedure one more time.
->To complete the setup, the configuration parameters must be written to the product. If you attempted to configure an IP address by using "arp" or "ping" command, or via "IP address configuration" in the setup utility, the setup configuration may not have been written to the product properly. After you configure the product with the setup utility or telnet command, ensure to re-start the print server.
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Q. |
The product prints out unwanted pages every time the product is booted. |
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A. |
-> The self-diagnostic or configuration report function of our product may be enabled. Ensure that Dipswitch # 3 is OFF (Normal mode, only for the product with DIPswitch function) |
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Q. |
The print data is garbled. |
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A. |
->If you are using standard TCP/IP printing in Windows2000/XP environment, ensure that you have checked the parameter "LPR Byte Counting Enabled"
->You may be using the wrong printer driver. Reset the printer, and use the proper printer driver. Try to print again.
->The printer driver information may be corrupted. Uninstall the printer driver, restart the PC, install the latest printer driver, then try to print again.
->The printer may have part of an unfinished print job left in memory. Cancel the print job from the client PC, reset the product and then reset the printer to clear the data, try to print again. |
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Q. |
The product prints out unwanted pages every time I attempt to print. |
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A. |
->FTP/LPD banner print configure change the Disable.
->The configure of Banner printing function in print driver change the Disable. |
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Q. |
The dial-up screen is activated when I attempt to print. |
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A. |
[PC's specification]
By specification of a using PC, when you print, Dial-up dialog sometime pop-up.
-> This should occur only for the first printing after the PC is activated. By canceling the Dial up dialogue box you should be able to avoid activating the dialogue box again from the next printing. |
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Q. |
I cannot print a self-diagnostic report. |
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A. |
[Parallel port setting]
-> There may be problems parallel port setting.
-> Change the configuration of printerI/F for the AUTO or port configure fitting printer port.
[The printer may not have its own font in the printer]
The self-diagnostic and configuration report function is only available for printers with an internal font.
[Setting process]
You may be wrong setting process.(only product supported DIP switch) Make sure that following process.
- External-
(1)Turn on the DIP switch3 while printer is being power off.
(2)Power on the product.(Plug in the AC adapter to the product's power tap)
(3)Power on the printer
(4)A self-diagnostic report and status report are printed.
- Internal -
(1)Turn on the DIP switch3 and DIP switch4 while printer is being power off.
(2)Power on the printer.
(3)A self-diagnostic report and status report are printed.
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Q. |
I cannot print on Windows environment. |
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A. |
There may be a problem either with client PC setup, printer setup or network environment. Verify the cause of the problem by sending the "ping" command.
->If you are receiving a reply to the "ping" command, refer to Q9.
->If you are NOT receiving a reply to the "ping" command, refer to Q7. |
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Q. |
I cannot discover the product in "Work group" of the Windows. |
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A. |
Check the following to identify the cause of problem.
[Check the connected network device]
There may be defective equipment between the client PC running the configuration utility and the product.
-> Check the proper operation of the LINK LED / power LED of HUB and/or Router.
-> If a problem is observed, there may be a defective cable or device. Change the power cable, network cable or the connected device (ex HUB) and see if the problem continues.
[Check the product LED]
-> Check to see if the green LED (10/100 BASE networking) of the product is on. (not blinking)
-> Check the irregular blinking of orange LED (STAT, STATUS)
-> If the LEDs are not operating properly, ensure each cable connection.
-> If the problem still continues, replace either the power cable, network cable or the connected device (ex HUB) and see if the problem continues.
[The product has not restarted yet]
-> It takes about 30 seconds to boot the product after powering the product.
-> Wait for the 30 seconds and try the configuration again.
[NetBEUI setting for PC]
->You should setup to use the NetBEUI protocol for your PC.
[NetBEUI setting for product]
->You should setup to use the NetBEUI protocol for the products.
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Q. |
The product is not displayed in Selector of Macintosh. |
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A. |
Check the following to identify the cause of problem.
[Check the connected network device]
There may be defective equipment between the client PC running the configuration utility and the product.
->Check the proper operation of the LINK LED / power LED of HUB and/or Router. ->If a problem is observed, there may be a defective cable or device. Change the power cable, network cable or the connected device (ex HUB) and see if the problem continues.
[Check the product LED]
->Check to see if the green LED (10/100 BASE networking) of the product is on. (not blinking)
->Check the irregular blinking of orange LED. (STAT, STATUS)
->If the LEDs are not operating properly, ensure each cable connection.
->If the problem still continues, replace either the power cable, network cable or the connected device (ex HUB) and see if the problem continues.
[The product has not restarted yet]
->It takes about 30 seconds to boot the product after powering the product.
->Wait for the 30 seconds and try the configuration again.
[Check the Ethernet configure]
Check the Ethernet configure in the Macintosh.
-> Click "Apple menu", then "Control Panel", then "AppleTalk". Select the Ethernet.
[Check the Chooser]
-> Make sure that Apple Talk in Chooser is Active.
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Q. |
I cannot connect NetWare server. |
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A. |
Check the following to identify the cause of problem.
[Check the connected network device]
There may be defective equipment between the client PC running the configuration utility and the product.
->Check the proper operation of the LINK LED / power LED of HUB and/or Router.
->If a problem is observed, there may be a defective cable or device. Change the power cable, network cable or the connected device (ex HUB) and see if the problem continues.
[Check the product LED]
->Check to see if the green LED (10/100 BASE networking) of the product is on. (not blinking)
->Check the irregular blinking of orange LED. (STAT, STATUS)
->If the LEDs are not operating properly, ensure each cable connection.
->If the problem still continues, replace either the power cable, network cable or the connected device (ex HUB) and see if the problem continues.
[The product has not restarted yet]
->It takes about 30 seconds to boot the product after powering the product.
->Wait for the 30 seconds and try the configuration again.
[Make sure that the same printer name]
When two or more PRICOMs are used, make sure that the same printer name (NetWare printer name) is not duplicated.
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Q. |
Where can I find the product manual? |
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A. |
The PDF formatted product manual is bundled in the product utility CD-ROM. |
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Q. |
The wireless connection is slow, or I cannot be connected to my wireless device. |
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A. |
->The wireless setting between other device may be the cause of the problem. Be sure that the product SSID, communication channel, WEP key settings are in consistent with those of your other wireless devices. The current product setting can be verified via a diagnosistic report by pressing the push button of the product for 3 seconds.
->There may be radio interference in your wireless environment. This problem can be resolved by changing physical location of the connected printer and/or the other related wireless devices, or selecting a different channel setting.
->You may have multiple wireless network groups in your environment and your each channel setting may be interfering with each other. Be sure to allow 5 channels between each channel frequency. |
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Q. |
The device cannot be setup in Ad-hoc mode. |
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A. |
The product can be changed to infrastructure mode by using the push button. The following is setting process.
1. Verify that the AC adapter is connected and that this product has started normally.
2. Push and hold the push switch down. Continue to hold down the push switch for about 5 seconds. The lights will blink and then the infrastructure LED will light. It is now in infrastructure mode.
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Q. |
I receive an error message while setting up the product WEP key. |
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A. |
->The WEP key configuration between the product and your wireless device may not be matched properly. Be sure to configure the WEP key configuration utilizing the following hexadecimal code and ASCII code table. (Excluding for TELNET setting)
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Q. |
What should I know when I want to use the product with a Cable/DSL router? |
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A. |
[When using the product with a fixed IP address]
->Know the range of IP addresses, the range that your DHCP server assigns.
->Ensure to assign an IP address for the product out of the DHCP assignable range, but the address must be in the same segment on the network.
->/Disable DHCP/BOOTP/RARP protocol.
Ex) In the case DHCP server assigns for a range between 192.168.0.2 - 192.168.0.32, use any one IP address between 192.168.0.33 - 192.168.0.254 for the product.
* Do not assign a duplicate IP address for another device.
* Know that the DHCP server may have 192.168.0.1 or 192.168.0.254.
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Q. |
What should I know setting an IP address? |
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A. |
The product and client PC must be located in the same physical network segment. Be sure that it is not connected physically over a router.
Ensure the following requirements are met in order to do the configuration.
->The product must be initialized to factory default in order to assign an IP address.
->The IP address assigned to the product should not be duplicated in the network.
->The IP address assigned to the products should be in the same segment as the client PC running the setup utility.
Ex) If your PC's IP address is 192.168.0.xx, you should assign another IP address for the product, which has not been used for any other network device.
Ensure the following requirements are met in order to do the configuration.
->The product must be initialized to factory default in order to assign an IP address.
->The IP address assigned to the product should not be duplicated in the network.
->The IP address assigned to the products should be in the same segment as the client PC running the setup utility.
Ex) If your PC's IP address is 192.168.0.xx, you should assign another IP address for the product, which has not been used for any other network device.
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Q. |
How do I setup the product? |
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A. |
[For Windows]
(1) Check the physical connection and that each related network device is powered on.
(2) Decide the IP address to assign prior to setup.
* Refer to Question "What should I know setting an IP address?".
(3) Install onto the client PC the configuration utility and/or the PRICOM print client software bundled in CD-ROM by following setup wizard, and then create a network print port.
(4) Install the printer driver. *Select the print port that you created in step3) when asked during the installation.
(5) Use the print test function to ensure successful completion of the setup.
(1) Check the physical connection and that each related network device is powered on.
(2) Decide the IP address to assign prior to setup.
* Refer to Question "What should I know setting an IP address?".
(3) Install onto the client PC the configuration utility and/or the PRICOM print client software bundled in CD-ROM by following setup wizard, and then create a network print port.
(4) Install the printer driver. *Select the print port that you created in step3) when asked during the installation.
(5) Use the print test function to ensure successful completion of the setup.
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Q. |
How do I setup to print on the WindowsXP/2000 environment? |
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A. |
What are my printing protocol options to use the product in Windows 2000 and Windows XP?
(1) LPR with JC-Print2002 port
(2) IPP with JC-Print2002 port
(3) RAW mode with JC-Print2002 port
(4) LPR with Windows Standard TCP/IP port
(5) Windows standard LPR printer port
(6) Windows standard IPP printer port
When selecting, be sure to verify that the protocol you select is supported in your product. The detailed setting procedure can be found in the PDF formatted product manual bundled in the utility CD-ROM.
To Technical support pages
The "User software manual" can be also downloadable from our web site.
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Q. |
What shoud I know setting to share the products on the Macintosh environment? |
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A. |
Please select the product that supports AppleTalk protocol. Additionally, you may need the printer driver that supports network printing in Macintosh. Please reference your printer maker for the driver availability. For the MAC compatibility information, please reference our support web page. |
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Q. |
How do I setup to print in NetBEUI or NetBIOS? |
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A. |
Be sure to conduct below settings for the product that supports NetBEUI or NetBIOS.
(1) Check your network group setting from your client PC.
Windows 95/98: Network Computers - Entire Network - PrintServers
Windows Me: My Computer - Entire Network - PrintServers
Windows NT4.0/2000:Network Computer - Entire Network - Microsoft Network - PrintServers
Windows XP: My Network - View Work Group Computers - Microsoft Windows Network - PrintServers
Remarks)
Some of our products may be listed as "JCI-PrintServer" instead of PrintServer.
(2) Select our product (e.g. "PRxxxxxx", "JCxxxxxx") listed in PrintServers.
(3) Click "PRN1"
(4) "Add a printer" wizard will launch. Follow the instructions to complete the setting.
(5) Be sure the setting by conducting test print.
To Technical support pages
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Q. |
How do I setup to print on the UNIX? |
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A. |
The product can be changed to infrastructure mode by using the push button. The following is setting process.
1. Verify that the AC adapter is connected and that this product has started normally.
2. Push and hold the push switch down. Continue to hold down the push switch for about 5 seconds. The lights will blink and then the infrastructure LED will light. It is now in infrastructure mode.
To Technical support pages
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Q. |
What is the default password? |
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A. |
There is no password set as factory default. Set your own password when you wish to protect your configuration parameters. The default user name is "root".
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Q. |
How can I change the IP address in order to use the product in a different network environment? |
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A. |
Initialize the product to factory default, and redo the initial setup.
* Refer to Question about "How do I initialize a parameter of the product?"
* Refer to Question about"How do I setup the product?"
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Q. |
What are the differences among PRICOM print server products? |
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A. |
The product choice can be made by the following criteria.
[Target printer]
-> Check your printer interface, either parallel 1284 compliant or USB or both.
-> Verify if your printer is compatible with the selected silex print server.
* Refore to "What are the supported printers/USB device server?"about supported printer.
[Target network speed]
-> Check your network speed, either 10BASE-T or 100BASE-TX .
* Refer to "What are the supported network interfaces?"about supported network interface.
[Target network OS and protocols]
* Refer to "What are the supported operation systems or protocol?"about supported OS.
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Q. |
How do I initialize a parameter of the product? |
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A. |
[For the product without Push switch / DIP switch]
(1) Ensure the product in proper operation.
(2) Launch the setup utility in the bundled product CD-ROM to discover the product in search result list.
(3) Select the product, then click "Factory Defaults" button.
(4) Click "search " button for several times to be sure that the product is listed.
(5) If the product is not discovered, power off the printer, and then power on/off the product.
[For the product with DIP switch] (1) Turn off the printer power.
(2) Disconnect the power supply from the product.
(3) Slide the switch to "ON" DIP switch2, and connect the power supply.
(4) Wait for 30 seconds until the initialization process is complete.
(5) Disconnect the power supply and slide the switch to "OFF" DIP switch2.
[For the products with a external push switch] (1) Make sure that the AC adapter is not connected to the product.
(2) While pressing the push switch, connect the AC adapter to the product.
(3) The STATUS LED (orange) will blink once when the power connection is made.
(4) Hold down the switch for two seconds.
(5) The STATUS LED (orange) will constantly light and the reset to factory default is completed.
(6) Release the push switch.
(1) Ensure the product in proper operation.
(2) Launch the setup utility in the bundled product CD-ROM to discover the product in search result list.
(3) Select the product, then click "Factory Defaults" button.
(4) Click "search " button for several times to be sure that the product is listed.
(5) If the product is not discovered, power off the printer, and then power on/off the product.
[For the product with DIP switch] (1) Turn off the printer power.
(2) Disconnect the power supply from the product.
(3) Slide the switch to "ON" DIP switch2, and connect the power supply.
(4) Wait for 30 seconds until the initialization process is complete.
(5) Disconnect the power supply and slide the switch to "OFF" DIP switch2.
[For the products with a external push switch] (1) Make sure that the AC adapter is not connected to the product.
(2) While pressing the push switch, connect the AC adapter to the product.
(3) The STATUS LED (orange) will blink once when the power connection is made.
(4) Hold down the switch for two seconds.
(5) The STATUS LED (orange) will constantly light and the reset to factory default is completed.
(6) Release the push switch.
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Q. |
Is there a cable included in the product? |
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A. |
No. Our product package does NOT contain any of the following necessary parts; a HUB, a network cable or a printer cable. |
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Q. |
How can I update my product firmware or software utility? |
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A. |
Our latest firmware and utilities are downloadable from our Download pages. Please register your product and obtain your ID and PASSWORD that you need to download the files that you will require.
To Technical support pages
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Q. |
How can I check the product MAC (Ethernet) Address? |
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A. |
The MAC address is indicated on the label placed on the back side of the product. Look for the information as "00:80:92:xx:xx:xx" The information can be also checked via the product self diagnostic report print. |
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Q. |
What wireless communication mode can I use with the product? |
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A. |
Our wireless products are compatible with both Infrastructure mode and Ad-hoc mode. |
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Q. |
What are the differences connection mode(Ad hoc mode, and infrastructure mode?) |
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A. |
[Ad hoc mode]
The Ad hoc mode allows a peer to peer wireless communication between wireless enabled devices without using an wireless access point. The mode has two different settings.
Ad hoc 1(Ad hoc): Peer to Peer communication without SSID setting.
Ad hoc 2(802.11 Ad hoc): Peer to Peer communication with SSID setting.
[Infrastructure mode]
The infrastructure mode allows wireless enable devices to communicate through a wireless access point. This mode can be integrated as a part of a wired network if the wireless access point is connected to the wired network.
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Q. |
The devices in another network segment (beyond a router) cannot be searched when the operating system is updated to Windows XP SP2. |
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A. |
Windows XP SP2 firewall function may disable the communication to another segment (beyond a router).
Disable the firewall function when searching the device in another segment.
How to disable the firewall function
-Click "start" - "Control Panel" - "Security Center," and activate "Windows Firewall."
-Select "Off (not recommended)" from the "General" tab, and click "OK."
Enable the firewall function after searching a device.
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Q. |
PRICOM cannot be initially configured in Windows XP SP2 environment. |
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A. |
Target PRICOM may not be searched by the configuration utility for initial configuration.
Windows XP SP2 firewall function may disable the communication to search the target PRICOM.
Disable the firewall function only when configuring the PRICOM.
How to disable the firewall function
-Click "start" - "Control Panel" - "Security Center," and activate "Windows Firewall."
-Select "Off (not recommended)" from the "General" tab, and click "OK."
* Change the firewall configuration to "On (recommended)" after searching the PRICOM.
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