silex America | Support & Downloads

Support & Downloads

See product support information, including supported device information, FAQ, and download of manual, software, and firmware.

You don't know how to use? When you experience difficulties...Try these 5 solutions!

Visit the following page when you experience difficulties or have questions.

The FAQ page contains the questions our users frequently ask and the known trouble information.
Go to Product support information above to visit our FAQ page.

Offers a list of hints to solve the troubles users frequently experience.

The product manual contains solutions to anticipated problems. If you read the manual with particular interest, you may find the information you have overlooked previously. Go to Product support information above to read the manual.

The product firmware and software are updated when necessary. Your trouble may be solved by the updates.
Go to Product support information above to check the download service.

If the 5 steps above don't solve the problem, please contact the Silex Support Center:

Contact us via email

In order to solve your problem smoothly, email us as much detail as possible regarding items 1 - 4 mentioned above. For technical inquiries, contact us at support@silexamerica.com

Contact us via telephone or FAX

Call or fax Silex after confirming items 1-4 mentioned above.
Hours of Operation: Monday-Friday 8:00am-5:00pm MST
Phone: US toll free: (866) 765-8761, International: 1 (801) 748 - 1199, Fax: 1 (801) 748-0730

2007.05.25		New version of SX Virtual Link available
2007.04.09		SX Virtual Link now supports Vista 64-bit Editions!
2007.04.2		Support FAQ Updated and Back Online!
2004.09.13		Windows XP SP2 compatibility
2004.04.30		Windows Server 2003 compatibility
2004.04.30		Windows XP compatibility
2004.04.30		Windows 2000 compatibility

		More information